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FAQ

**Please note, shipments have been experiencing some delays due to the COVID-19 pandemic. I appreciate your support during this time! Stay safe!**

What is the difference between 3D and 1D artwork?

3D (i.e. Originals/3D Prints): Has real material added.  Able to physically touch and see the real hair.  See product details when purchasing. 
 
1D (i.e. 1D Prints/Accessories): Not able to touch the real hair, but you can see it captured in the print.  See product details when purchasing.  

Does the artwork come with real hair, fabric and/or jewelry?

Originals: Depends on the painting.  Many times they do. See product details when purchasing.  

3D prints: Yes, they do come with real material added. See product details when purchasing.  

1D canvas prints: No, they do not have real material added. It is a photo copy of the original painting on canvas. See product details when purchasing.  

1D paper prints: No, they do not have real material added. It is a photo copy of the original painting on paper. See product details when purchasing.  

Accessories (i.e. Phone case/mug/notebook/tote bags/etc.)No, they do not have real material added.

How can I order a custom painting?

At this time, Tyler is not accepting custom orders. Please stay tuned to Instagram @InspireByTyler. If this changes in the future, it will be posted online.

I just placed an order, what's next?

I am so excited that you decided to order some of my artwork! Thank you for supporting my small business!  Once you place an order, please stay tuned for an email with tracking details once the order is fulfilled by either Tyler or her manufacturer. Please note, different items may be shipped separately depending on the type and manufacturer.  If you have any questions or concerns, please reach out. Tyler will then look into the status and provide an update. Thank you for your patience and understanding!

How long does it take to receive my purchased items? * Due to the COVID-19 pandemic, these estimate times may shift*

The production time varies based on the product. Here is an estimate time.

Originals:
Takes 1-3 business days to fulfill before shipping.
1D Paper Prints:
The 12X18 card stock prints take 1-5 business days to be prepared before shipping. 
1D Canvas Prints:
The 1D paper prints take 4-10 business days to be manufactured and then shipped. 
3D Prints:
Can take up to 3-4 weeks before shipping. These are typically made to order items. If I have the product already, it can be created within a few days.  
Accessories:
Can take 2-8 business days for fulfillment. 

What if my package was lost or damaged?

Please reach out to Tyler to investigate the issue. The items can either be replaced or refunded.  Each scenario will be treated individually.  Thank you for your patience during this very unfortunate situation.

Can I return my order for a refund?

No, Inspire by Tyler does not accept returns or exchanges. If you have any issues with your order, please contact Tyler to help rectify the situation.  

 

Please reach out if interested in a product and have additional questions. 

Contact Tyler: